Returns & Exchanges

We want you to be completely happy with your purchases. If you don't love it, send it back, it's that easy!
We will gladly accept unworn, unwashed or unused products in sellable condition for a full refund within 30 days of purchase.
Please allow 3 to 5 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

How can I return my order?

Contact us with your order number, the product you wish to return and the reason for your return. Simply fill the form under Contact Us section or email us at We will send you an email with further information on how to complete your return within one business day.We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving the return.
LIGHT AND SOFT is not able to generate return labels and customers will be responsible for return shipments.

How can I exchange my order?

LIGHT AND SOFT does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to Home Page to order a new item.